Frequently Asked Questions

We organise belongings and data to create order, space and efficient environments. We work with you to refine your processes and bring understanding to why you may be holding onto something. We coach you through the organising process with the aim to teach you how to avoid it happening again. All organisers are different, with different skillsets and specialities. Go to the services page to see what WellSorted Home Organisers do.

Decluttering is going through and finding what belongings, habits and activities deserve a place in your home or office. It’s understanding what is important in your life, and how that’s reflected in your home.

WellSorted recommends choosing an organiser that you feel comfortable with. Clients of WellSorted have said they work with me because I’m compassionate, understanding and empathetic. They have appreciated the honesty and acceptance they’ve felt during the sessions. Sound like the values you’re looking for in an organiser? Contact me to book a consultation.

If you’re reading this question, you probably want an Organiser which indicates that you’re struggling with an area of your home, life or office. You might need an organiser:

  • If you’re stressed and overwhelmed thinking about all of your ‘stuff’
  • If your stuff is getting in the way of you living your life the way you’d like
  • If your stuff is stopping you from inviting friends and family over
  • If parts of your home/office/garage are unable to be used for their intended purpose
  • If you can’t find things that you KNOW you have (& then buy it again because it’s easier than trying to find it)
  • If you’re thinking of renovating or moving house just so you can fit all of your things in
  • If you’re getting late fees or have avoided putting in your tax return due to a stack of unsorted paperwork

Than you probably need an organiser! Call me to discuss how WellSorted can help you.

Hiring a decluttering service, you will feel more organised and focused and therefore be able to concentrate on the important tasks or enjoy your spare time more readily.

You will save time as you will have better processes and systems in place, and you won’t have to spend ages looking for things! You’ll also have time up your sleeve to do things you enjoy instead of tidying up.

You will save money as you’ll be able to get your hands on the things you own, so you won’t have to re-purchase items that you can’t locate. You may even uncover lost money/investments or things you can cancel that you forgot you were paying for.

It depends on many variables –

  • How big an area do you want organised and how much stuff is in that space?
  • What timeframe and budget do you need it completed within?
  • How involved do you want to be in the sorting and organising process?
  • How much coaching do you think you will need to part with items?
  • How much of a story or history do you want to share about your items during the process?
  • How much stuff do you bring into the home between sessions?
  • Do you do ‘homework’ in between sessions?
  • How often are sessions held?

With all of the above in mind, it is very difficult to provide a quote. I suggest to clients that we do a one, three hour session and assess from there. Most clients then continue with the nine hour package and purchase more if needed. These packages allow you to budget and leaves room to finish where you want. Most of the time a home takes 30-60 hours if we are touching, deciding on, and organising everything in your home. In saying that I have organised homes in 10-15 hours too! So it varies. The important thing to note is that, you know of the cost up front and we work at your pace. If you buy a larger package and don’t need it all, we can always refund it partly, or keep the time aside for maintenance sessions. To find out what WellSorted can do for you, contact me.

Nothing. Leave the area as it is, that way we can see any problem areas and give you tips and solutions for these areas. All we ask is that you bring along the enthusiasm to make a positive change in your life and the ability to give your attention to the task fully.

NO, I won’t make you do anything. I will work with you to help you achieve your goals. If you want to downsize and declutter then I will work with you to ensure you meet these goals. If you’re looking to organise your belongings (rather than cull things), then that’s what we’ll do.

Sometimes you just need to give yourself some more time. When you’re ready you’ll take that next step and make a call and ask for help.

If you feel like you’re ready, but are scared about being ridiculed or judged then there is no need to be afraid. I have worked with various clients in many states of disarray. Unless you have a dead body or a drug lab in the shed, then I’m more than happy to work with you in whatever state your home or office is in.

I do of course need to take into consideration any health risks I may be placing myself in but we can discuss this should it be a concern.

This depends on you and the items. Should you wish for the items to be removed from your premises (for either landfill, donations, recycling or sale), WellSorted can organise to have this done on your behalf. 

Removal may come with an additional fee depending on the belongings and where they are going, however you will be advised of this up front so there will be no surprise costs.

As sessions are generally three hours in duration, the amount we get through often means I can fit donations in my car. Recycling and rubbish often fits into your bins. I can do trips to the tip and recycling stations as needed. Fees are on-charged (and discussed).

WellSorted prides itself in being able to recycle, reuse and rehome as much as possible. It is important to us that we provide sustainable ways to get rid of things you no longer need, want or love.

If you prefer to dispose or donate items yourself, we can provide details on charities and organisations that would accept your items.

Yes I do. I recycle products to various places within the ACT. I am also the Canberra collection point for the Uplift Project (used bra donations), a collector for Terracycle of various recycling streams and also a Mobile Muster registered collector. I recycle batteries, xrays, paints, metals, light bulbs and chemist items appropriately too.

I also donate miscellaneous loose items such as crafts, fabrics, stationery, glasses to various charities or contacts.

Yes, there are many. You can read a full list of the testimonials here. In short though the common comments from my clients are:

  • They feel inspired and energised after a session.
  • They feel like a weight has been lifted off their shoulders.
  • They feel a great sense of relief from tackling the area in their home/office that they’ve put off for so long.
  • They’re motivated to face other areas of their life that they’ve avoided or neglected.
  • They’re proud of themselves for finally getting it done.
  • They feel a great satisfaction from being able to enjoy their decluttered and organised space.

If you’d like to feel this way, contact me.

No.  I am not a valuer.  I do not offer advice on what items are of value or not.  This is completely in your hands.  If you are unsure, and you’d like items valued, I do liaise with valuers to obtain this information and can organise for a valuer to meet with you to discuss your items further.

WellSorted is an Accredited Member of the Institute of Professional Organisers (IOPO) and the Institute for Challenging Disorganization (ICD – America) . As a member of these institutes, I abide by a code of practice which includes maintaining confidentiality surrounding you and your situation. Should photos or testimonials be taken, they will NOT be used without prior consent from yourself.

Because you:
  • Are looking for advice and new ideas
  • Are overwhelmed and don’t know where to start
  • Are wasting money buying things you know you have already
  • Don’t enjoy organising and have more important things to do
  • Never get to it, you always think ‘I’ll get to that, right after I [insert preferred activity here]…’
  • Need support in deciding what stays and what goes.

Ask yourself, what is it costing you to not having it organised? How much mental energy and time are you wasting thinking about your stuff? If you own a business, how much of your time and money are you spending focusing on tasks that are better outsourced so you can focus on the important issues? How much time will you be saving when you have better processes in place?

Hiring an organiser ensures you’re getting professional advice, unbiased feedback, and someone to hold you accountable to assist you in achieving your goals. The weight off your shoulders alone, and the feeling of feeling freer and clearer is value enough.

Each job is unique, due to the reasons outlined in FAQ ‘How long will it take for you to organise me?’ quoting is impossible. We have created packages to give you an idea of what can be achieved in particular timeframes. Check out the packages to see what would suit you best.

To put your mind at ease regarding costs, there will be no hidden costs or surprises, as you’ll agree to the suggested package up-front.

Payment is via direct deposit or cash. Cheque is accepted but not a preferred payment method. A credit card reader is also available if needed. Full payment is required on the day of the service. Bigger jobs spanning days may require a deposit. Talk to us for further details. If you are unable to pay in full for bigger jobs, a payment plan can be arranged on request.

If you need to cancel or reschedule for whatever reason, we would require a minimum of 48 hours’ notice. Failure to do so, may result in a cancellation fee.

Yes I do, for a higher fee, than the week day rates, as I’m being taken away from my family.  Sessions are still 3 hours in duration.

Yes. Many of my clients have a disability so I have lots of experience in this area. Plus, I have undertaken additional training in areas such as ADHD and Hoarding Disorder.

As of the 1 July 2019, I am no longer an NDIS Provider.  I still work with NDIS clients who are self managed or plan managed. I chose to deregister as NDIS does not recognise Professional Organisers for the work they do. The NDIS Price Guide only covers part of my fee, and as a registered provider, it meant that I could no longer work with any plan managed clients. I wanted the plan managed clients to still have the option to work with me.

Yes. I am a LGBTQI+ inclusive practice.

No I am not a psychologist, or a counsellor.  I have studied a Bachelor of Psychology and have a strong interest in the psychology of clutter and the like.  I could register as a counsellor if I wished, however I’m more interested in helping people hands on with the physical stuff, and supporting those who need it by working alongside a counsellor or psycholgist if needed.  Let them do what they are best at.

Emotional Freedom Technique (EFT), also know as ‘tapping’ is a peer-to-peer stress relief technique which combines energy psychology with acupressure. It helps declutter the mind, body and emotions. Virigina is a qualified EFT practioner and can use this technique with clients to declutter the mind along with the physical space. Find out more here.

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